ASHA MATRIMONY
Refund & Cancellation Policy
This policy explains the circumstances in which fees paid for Asha Matrimony services may or may not be eligible for a refund and the procedure for reporting duplicate or excess online payments.
Please read this policy together with our Terms & Conditions, Privacy Policy and Disclaimer before purchasing or registering for any paid matrimonial service.
Important Refund Information
- Membership or registration fees are generally non-refundable once payment has been received and the applicable service has been activated or commenced.
- Fees for a service request are generally non-refundable after the service request has been approved and execution of the agreed service has begun.
- A duplicate or excess payment caused by a verified technical transaction error may be eligible for refund after verification.
- Any approved refund may be subject to deductions for applicable payment gateway, bank or transaction charges where permitted and applicable.
- Refund eligibility depends on the circumstances of the transaction, the service status and the applicable terms agreed at the time of purchase.
1. Membership & Registration Fees
Asha Matrimony provides paid matrimonial matchmaking and related assistance through different service packages.
Before registration, clients should understand the applicable service scope, package duration, fees, taxes, payment terms and other conditions.
Once a membership or registration payment has been successfully received and the purchased service has been activated or commenced, the membership or registration amount is generally non-refundable, except where a refund is required under applicable law or specifically agreed otherwise in writing.
Changing your mind after service activation, deciding not to use the service, finding a match independently, or choosing not to continue the matrimonial search does not by itself create a right to a refund.
2. Approved Service Requests
For assisted matrimonial services, the scope of work and applicable charges may be discussed with the client before the service begins.
Once the client approves the service request and Asha Matrimony begins performing the agreed work, the amount charged for that service request is generally non-refundable.
Service commencement may include activities such as profile processing, requirement assessment, database work, proposal search, shortlisting, communication, relationship-manager activity, coordination or other services included in the applicable package.
3. Matchmaking Results & Refunds
Payment for a matrimonial service is for the applicable matchmaking, search, communication, introduction or coordination service described in the selected package.
Asha Matrimony cannot guarantee that a particular person will accept a proposal, that a specific number of mutually acceptable matches will be found unless expressly committed in writing, or that a matchmaking service will result in engagement or marriage.
A lack of mutual interest, rejection by another member, change in personal preferences or the absence of a successful marriage does not automatically make a service fee refundable.
4. Duplicate or Excess Payment Due to Technical Error
If an online transaction results in Asha Matrimony receiving an excess amount because of a verified technical issue, the excess payment may be eligible for refund.
Examples may include:
- The same transaction being successfully charged more than once.
- Multiple successful debits for one intended purchase.
- An amount greater than the intended transaction amount being successfully received because of a technical processing error.
After verification, the eligible excess amount may be refunded to the original or otherwise approved payment method, subject to applicable payment gateway, bank, processing or transaction charges and the circumstances of the payment.
5. Failed, Pending or Debited Transactions
If your bank account or card appears to have been debited but Asha Matrimony has not received a successful payment confirmation, the transaction may be pending, failed or subject to reversal by the bank or payment provider.
Please retain the transaction reference and contact your bank, payment provider and Asha Matrimony support team if the amount is not automatically reversed within the timeframe communicated by your payment provider.
Asha Matrimony can verify payments received by us, but bank-side or payment-provider processing times may be outside our direct control.
6. How to Submit a Refund Request
If you believe you are eligible for a refund because of a duplicate, excess or other qualifying payment issue, please submit a written request with sufficient transaction information.
Contact Asha Matrimony
Send your refund request to support@ashamatrimony.com or contact our support team.
Provide Transaction Details
Include your name, registered contact details, payment date, transaction or payment reference number, amount paid and the reason for requesting the refund.
Attach Payment Evidence
Where available, provide the original payment receipt or other relevant transaction evidence so the payment can be identified and verified.
Verification
Our team will review the payment records, transaction information, service status and circumstances of the request.
Decision & Processing
If the claim is verified and approved, the eligible refund will be processed through an appropriate electronic payment method.
7. Refund Processing Time
After a complete refund request has been received and the claim has been verified and approved, Asha Matrimony will generally aim to initiate the approved refund within 10–15 calendar days.
After a refund is initiated, the time required for the amount to appear in your bank account, card or payment method may depend on the bank, card network, payment gateway or payment provider.
The 10–15 day period should therefore not be interpreted as a guarantee that the customer's bank will credit the funds within the same period.
8. Cancellation of Matrimonial Services
A client may contact Asha Matrimony if they wish to stop or discontinue a matrimonial service.
Cancellation or discontinuation of a service does not automatically make amounts already paid refundable, particularly where the service has already been activated or work has commenced.
Any refund, credit or adjustment specifically agreed by Asha Matrimony in writing will be handled according to that agreement and applicable law.
9. Incorrect Information, Misuse & Profile Termination
Members are expected to provide truthful and accurate information when using Asha Matrimony services.
If Asha Matrimony reasonably identifies materially false, misleading, fraudulent or inappropriate information, misuse of the service, impersonation, harassment, unlawful activity or a material violation of applicable terms, the profile or service may be restricted, suspended or terminated as permitted by the applicable Terms & Conditions and law.
Where verification is reasonably required, a member may be asked to provide relevant supporting information or documentation.
Any refund consequences associated with suspension or termination will be determined according to the applicable service terms and law.
Report Misuse & Stay Safe
Asha Matrimony aims to provide a safer environment for matrimonial introductions, but members should use independent judgement when communicating with prospective matches.
Be cautious if someone:
- Provides information about education, profession, income, family, marital status or identity that appears false or inconsistent.
- Asks you to lend or transfer money.
- Requests that you receive, transport or purchase goods on their behalf.
- Requests banking credentials, OTPs, card information, passwords or other sensitive financial information.
- Attempts to pressure you into making a financial or marriage decision quickly.
- Claims to represent Asha Matrimony but contacts you through suspicious channels or requests confidential login credentials.
Asha Matrimony representatives should never require your online banking password, card PIN or OTP to provide matrimonial services.
If you encounter suspicious activity, discontinue communication with the person and contact Asha Matrimony.
10. Beware of Fake Websites & Impersonation
Fraudulent websites, social profiles or individuals may attempt to imitate legitimate businesses.
When accessing Asha Matrimony online, verify that you are using the official website: www.ashamatrimony.com
Do not make payments solely because an unknown person claims to represent Asha Matrimony. If you are uncertain about a payment request, contact our team through the contact information published on the official website.
11. Member Due Diligence
Asha Matrimony provides a medium for matrimonial matchmaking, introductions and related assistance.
Before making personal, financial, engagement or marriage commitments, members and families should conduct their own appropriate verification and due diligence.
This may include verification of identity, age, marital status, education, profession, employment, family information, financial information and other matters important to the decision.
When meeting a prospective partner for the first time, consider meeting in an appropriate safe place and informing a trusted family member or friend.
12. Payment Questions or Disputes
If you believe a payment has been charged incorrectly, contact Asha Matrimony as soon as reasonably possible with the transaction information.
Providing complete details helps our team identify the transaction and investigate the issue more efficiently.
Nothing in this policy is intended to limit any non-waivable consumer rights or remedies available under applicable law.
13. Changes to This Policy
Asha Matrimony may update this Refund & Cancellation Policy from time to time to reflect changes in services, payment processes, business practices or applicable requirements.
The version published on this page should be reviewed before purchasing a service.
Need Help With a Payment?
If you have a duplicate payment, excess debit, payment confirmation issue or refund-related question, contact our support team with your transaction details.
Email Refund Support WhatsApp Support Call +91-9930520785