Refund Policy
Refund Policy
Asha Matrimony
Asha MatrimonyMatrimonial Services Membership Fees once Paid & Invoice generated shall not be refunded.
The matrimonial services requested by members are approved in the system after consultation / agreement with the member on the scope of work and the estimated amount for the services.
The estimated amount of the Service Request is locked from the member account on approval and the execution of service is started. Once Service request is approved, the amount against the Service Request will not be refunded.
Refund of Excess money due to Technical error during Online Transaction
At the time of online transaction, Asha Matrimony Matrimonial Services may receive excess money due to multiple debits to user Card / Bank Account as part of technical error OR user’s account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway / Bank charges would be refunded to the user account.
The user will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments. Such application in the prescribed format should be sent to support@ashamatrimony.com, for further processing.
The application will be processed manually and after verification, if the claim is found valid, the final amount will be refunded by Asha Matrimony Matrimonial Services. through electronic mode in favor of the applicant. Confirmation shall be sent to the mail address provided in the application. Such refund process is normally completed within a period of 10-15 calendar days from the date of the claim request.
Note : Regestration Amount is Non- Refundable.
Report Misuse
Asha Matrimony is committed to provide you with a safe and secure online matrimonial platform in which you search and find your life partner.
We help our users discover the best matches but it is in the interests of a user to use their best judgment to assess another person’s genuineness and interest in marriage.
Despite all we do to make the platform secure, we advise some precautions while using our matrimonial websites and apps:
If a user appears to have entered false, incorrect information about their Education, Profession, Income, Family etc., mark such profiles as ‘Report Abuse’ and refrain from contacting that user.
If a user asks for personal favors like transportation of goods, deposit of funds on their behalf, lend them some money etc., immediately cease any communication with the user and do as advised above.
Be cautious of fake or copy sites which may look similar but are actually owned by people who may have malicious intent. Many sites have a similar appearance as Asha Matrimony but they are not in any way related or affiliated to Asha Matrimony. Please check the URL of the site (it should be www.AshaMatrimony.com) that you are visiting.
Representatives from these fake sites may reach out to you to get membership fee or for registering your profiles. Exercise caution and alert our customer service if and when this happens.
Beware of people who pretend to call from the Asha Matrimony team asking for your user Id’s and Passwords to login to your account. Please note that Asha Matrimony never asks you for user password information either on phone or in person.
Never share your financial details like Bank Account Number, Online Banking Credentials, Credit Card details etc. and be wary of those who ask for money from you. Use sound judgement and do not take any decision in a hurry.
Meet with prospective partners you find on the platform in a safe place and inform your family or friends of the meeting.
Do a thorough background research about the person before any commitments are made.
Asha Matrimony is merely a preliminary medium of contact and exchange of information. Users are strongly advised to conduct an independent check/due diligence prior to proceeding with any decisions based on the content of the profile. The onus of verifying the authenticity of the information displayed on a profile lies on the user
Note : If we Find Out Any profile Information Wrong, we have authority to Terminate your Profile Any time, For Verification Purposae you can share your relevant document if your RM Asked .
The matrimonial services requested by members are approved in the system after consultation / agreement with the member on the scope of work and the estimated amount for the services.
The estimated amount of the Service Request is locked from the member account on approval and the execution of service is started. Once Service request is approved, the amount against the Service Request will not be refunded.
Refund of Excess money due to Technical error during Online Transaction
At the time of online transaction, Asha Matrimony Matrimonial Services may receive excess money due to multiple debits to user Card / Bank Account as part of technical error OR user’s account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway / Bank charges would be refunded to the user account.
The user will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments. Such application in the prescribed format should be sent to support@ashamatrimony.com, for further processing.
The application will be processed manually and after verification, if the claim is found valid, the final amount will be refunded by Asha Matrimony Matrimonial Services. through electronic mode in favor of the applicant. Confirmation shall be sent to the mail address provided in the application. Such refund process is normally completed within a period of 10-15 calendar days from the date of the claim request.
Note : Regestration Amount is Non- Refundable.
Report Misuse
Asha Matrimony is committed to provide you with a safe and secure online matrimonial platform in which you search and find your life partner.
We help our users discover the best matches but it is in the interests of a user to use their best judgment to assess another person’s genuineness and interest in marriage.
Despite all we do to make the platform secure, we advise some precautions while using our matrimonial websites and apps:
If a user appears to have entered false, incorrect information about their Education, Profession, Income, Family etc., mark such profiles as ‘Report Abuse’ and refrain from contacting that user.
If a user asks for personal favors like transportation of goods, deposit of funds on their behalf, lend them some money etc., immediately cease any communication with the user and do as advised above.
Be cautious of fake or copy sites which may look similar but are actually owned by people who may have malicious intent. Many sites have a similar appearance as Asha Matrimony but they are not in any way related or affiliated to Asha Matrimony. Please check the URL of the site (it should be www.AshaMatrimony.com) that you are visiting.
Representatives from these fake sites may reach out to you to get membership fee or for registering your profiles. Exercise caution and alert our customer service if and when this happens.
Beware of people who pretend to call from the Asha Matrimony team asking for your user Id’s and Passwords to login to your account. Please note that Asha Matrimony never asks you for user password information either on phone or in person.
Never share your financial details like Bank Account Number, Online Banking Credentials, Credit Card details etc. and be wary of those who ask for money from you. Use sound judgement and do not take any decision in a hurry.
Meet with prospective partners you find on the platform in a safe place and inform your family or friends of the meeting.
Do a thorough background research about the person before any commitments are made.
Asha Matrimony is merely a preliminary medium of contact and exchange of information. Users are strongly advised to conduct an independent check/due diligence prior to proceeding with any decisions based on the content of the profile. The onus of verifying the authenticity of the information displayed on a profile lies on the user
Note : If we Find Out Any profile Information Wrong, we have authority to Terminate your Profile Any time, For Verification Purposae you can share your relevant document if your RM Asked .